Business Support Apprentice @ Pleckgate High School
Location: Blackburn, BB1 8QA
We are pleased to partner with Pleckgate High School and offer this fantastic opportunity for a Customer Service/Admin Apprentice.
JOB PURPOSE:
The successful candidate must demonstrate strong organizational skills, ability to multitask effectively, flexibility in work approach, and maintain a proactive ‘can-do’ attitude towards their responsibilities as no two days are the same.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Meet and greet visitors to the school and manage visitor sign in and issuing of lanyards according to safeguarding requirements
- Monitoring and managing delivery/visitor access to school premises via the barrier(s) using the outdoor monitor
- To support the Admin Team with telephone calls, transferring callers to relevant staff and taking and passing on messages as required
- To provide clerical and administrative support in relation to the production of specific materials, eg school newsletter, school prospectus etc.
- To prepare and/or draft correspondence, communications, presentations and other documents for the school as required
- To support the administration of health and safety documentation.
- To carry out a range of administrative tasks, including photocopying, filing etc.
- To manage electronic and paper based filing systems, reviewing operating practices and implementing improvements where necessary
- Produce lists/information/data as required, eg students’ data
- To filter incoming/outgoing mail: sorting, redirecting, and acting as appropriate
- Maintain manual and computerised records/management information systems
- Undertake word-processing, spreadsheets and other IT tasks
- Liaise with parents/staff etc around attendance, sickness of pupils
- To assist in exam invigilation as and when required
- To work as part of a team and support the role of others at all times contributing to the overall work and ethos of the school
- To undertake personal development through training and other learning activities including performance management, as required
- Signpost staff, pupils and others in order to receive general advice and guidance
- Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
- Set high expectations of conduct, whilst acting as a good role model for others.
Desired skills and personal qualities
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- Experience of working in a team
- Organised approach to work in relation to file and record keeping
- Experience of working with MS Office packages including Word, Excel, PowerPoint
- Able to produce written communications which are readily understood
- Good communication and numeracy skills.
Qualifications
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GCSE's including Maths, English and ICT, Grade 4/C or above.
Employer website:
Intermediate Apprenticeship or Advanced Apprenticeship:
Advanced
Proposed Duration:
20 months
Training to be provided:
Level 2 Customer Service Practioner
Level 1 Functional Skills Maths and English (if required)
Contact:
Apprenticeship Team
01254 292500
Apprenticeships@blackburn.ac.uk